Offering: Organizational Capability Building

• Ideas by Mohsin Bin Latheef

  5 principles to support digital adoption among older adults

• Work Prosper Canada

  Helping financial empowerment champions deliver critical services to low-income Canadians

• Work Global Fortune 500 Company

  Training employees to solve business challenges with human-centred design

• Ideas by Bonnie Tang

  Change without the management: Going beyond traditional change management

• Ideas by Mark Rose

  Five principles for sustaining a culture of learning during a pandemic

• Events by Bridgeable

  Thinking outside the (makeup) box

• Work A major financial institution

  Transforming employee experience at a major North American financial institution

• Ideas by Mark Rose

  How to do collaborative research in a pandemic

• Work Bristol-Myers Squibb

  Building patient-centred capabilities with service design

• Ideas by Elsa Wong

  Practicing remote service design in the public sector