Offering: Business Model Design
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Work Major North American Healthcare Provider
Designing the pandemic-ready workplace
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Ideas by Bonnie Tang
Change without the management: Going beyond traditional change management
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Work MTA New York City Transit
Rapidly co-creating a plan to turn around America’s largest transit system
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Ideas by Elsa Wong
Practicing remote service design in the public sector
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Deep Dive
The pre-pandemic customer will not be the same in a post-pandemic world
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Work phactMI
The future of medical information
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Deep Dive
How to Deliver Quick Wins in Transit
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Ideas by Bridgeable
Design sprints: Creating more agile organizations
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Ideas by Bridgeable
Behavioural Economics and Service Design
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Ideas by Bridgeable
Faster isn’t always better: Delivering value in customer experiences