Expertise: Customer Journey Mapping

• Ideas by Bridgeable

  Co-Creating Organizational Change with Customers

• Events by Bridgeable

  Thinking outside the (makeup) box

• Work SE Health

  Reimagining the home care experience for older adults in Ontario

• Ideas by Bridgeable

  What is Service Design?

• Work Princess Margaret Cancer Centre

  Helping cancer patients make treatment decisions

• Work TELUS

  Redesigning the mobile phone renewal experience

• Work MaRS

  Prototyping citizen-centric access to electronic health records