Expertise: Customer Journey Mapping

• Ideas by Mohsin Bin Latheef

  5 principles to support digital adoption among older adults

• Ideas by Bridgeable

  Designing patient-centric self-monitoring solutions to reduce rehospitalizations

• Work Prosper Canada

  Helping financial empowerment champions deliver critical services to low-income Canadians

• Ideas by Jessica Stronghill

  Applying human-centred design to digital services in government

• Events by Bridgeable

  Thinking outside the (makeup) box

• Work Prosper Canada

  Helping low-income families take advantage of RESP support programs

• Ideas by Jessica Stronghill

  What will it take for customers to fly again?

• Work MaRS

  Unlocking shared mobility in the GTHA

• Work Princess Margaret Cancer Centre

  Helping cancer patients make treatment decisions

• Deep Dive

  Improving medication adherence over the long term with the Adherence Continuity Framework